Frequently Asked Questions
How do I cleanse my crystals?
We recommend cleansing under the light of a full moon or using sacred smoke (sage or Palo Santo) to clear accumulated energies. Avoid water for delicate stones.
Are your materials ethically sourced?
Yes. We work directly with small-scale artisans and mines that prioritise environmental stewardship and fair labour practices.
Do you ship internationally?
We ship to over 25 countries including the US, UK, Australia, Japan, Singapore, and more. Orders over $150 receive free international shipping.
How long does shipping take?
Orders are processed within 2–3 business days. International shipping typically takes 7–14 business days depending on your location.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in their original packaging. Please contact us at concierge@gaiya.life to initiate a return.
How does the AI energy reading work?
Our AI analyses your birth elements using principles of Eastern metaphysics (the Five Elements system) to generate a personalised energy profile. It is a reflective tool, not a medical or predictive service.